🤑 How do I redeem my vouchers? - Empire City Casino

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Empire city casino is rigged!

We win more here than any other Casino in the area which makes it fun! We have so much fun there it's never way too crowded. With free parking. Enjoy Pete. There's also a couple of slot machines as well. My husband and I love Empire City! Entertainment great bands on Wednesday,Wide variety of food options, plenty of slot machines, free parking etc, generous promotions.. So this made me feel at ease. Just remember there are no live dealers here, everything is electronic. I then went up to the 2nd floor and another machine would not dispense my voucher.. No attendant to be found I asked can you call for one.. Pamela, thank you for the positive feedback and insightful review about all that we have going on at the Casino! It's worth a 15 bucks!!! Thank you for giving us a shot, and for letting us know about your recent experience with us. I looked around and could find no attendant. Must say Empire is a hundred times better and friendler than the other NYC casino. We are so happy to hear that you love the music and dancing, and we look forward to hosting another night out soon! As a valued customer of ours, your feedback is greatly appreciated and we would love to hear from you. And of course, there's a loyalty card you should sign up for that includes the usual promos and points redemption. We play the penny and nickel slots and usually can spend all day before we lose. From other reviews, they're both quite decent. Thank you for the thorough feedback on your recent experience with us. All and all it was a great night out. Staff is friendly and helpful. We're glad you and your husband enjoy our casino and that you both consistently win when you play!{/INSERTKEYS}{/PARAGRAPH} They have the latest games and some slots that I've played have really been fun! Free admission, free parking, free entertainment. He was engaged in a conversation with other employees and I had the sense I was bothering him We walked back into the casino.. Instead of leaving at 3pm we left It is a shame that she had to go through this I fully understand that casinos are not responsible for "machine malfunctions" Hopefully this made some sense Empire still is a fun place to gamble and overall your staff is friendly and helpful It is a shame that yesterday was not a pleasant one for us. Thank you for the excellent review! We really enjoy the little food court for a sandwich burger or pizza. Yesterday was not a good experince. Let me start with the minor problems. Whether you live in New York or visiting from other areas, Empire Casino is a great place to go for free dancing with awesome entertainers on Thursday nights. And all for FREE! HERE is the main reason I am writing We are at the casino a little after 10 and agree to leave at 3 to avoid traffic returning to Long Island.. But traveling to a different state is going to cost you whether it's a flight or a couple of hours' drive to get to your destination. Our group closed the night at Dan Rooney's Sports Pub which was great. If your careful with your money you will walk home First let me say we have been going to Empire for years and always have had a pleasant expereince. I've been to this casino many times and each time it's something different. There's a food court but no recognizable chain eateries. First off, we greatly appreciate your patronage throughout the years and are glad to hear that you and your wife enjoy coming in! But then again most food courts offer junk food. I live in the area and still go to have a great time. The place itself is impressive. We live on Long Island about an hour away, but the distance never bothered me. Security is present and actually police officers. Thank you for taking the time to share your wonderful words with us! If fine if you lose fair and square but on one likes to be cheated!!! I usually drive my wife and 2 of of our neighbors. It's a great night out if you're broke or have low to no funds. Many people have complained to me about this place but unfortunately I like to gamble! {PARAGRAPH}{INSERTKEYS}The shuttle was always arriving Empire city has always been a nice place to go. Went to the Empire City Casino recently with a group a friends for a night out. It froze for one hour and then when it finally came back up it awarded something different then my selection! We look forward to hearing from you! In no way does it compare to a traditional casino, but it does the job if you live or visiting within the NY metro area. I was getting the car and my wife calls and says that she cannot redeem her 2 vouchers as the redemption booth said that both were already redeemed Voucher Not my wife.. Why do we enjoy our experience? THe voucher came out of a machine that my wife was playing in the morning.. I guess he wanted to return to his conversation.. And the last two times we actually didn't lose all our money. Nice, clean interior with a beautiful glass wall entrance by the Valet parking. We look forward to hosting you for another fun night out soon! If you're in the area, check it out! If you like to play slots then this is the place for you. We started our night with dinner a one of their restaurants Nonino's Trattoria which was great, We than hit the slots which are many and of all kind of games to choose from. There are 2 restaurants located here; a pub and a trattoria. Please reach out to a casino host at at your earliest convenience. Next trip we must stop by some of the great entertainment spots Empire City Casino offers. Better to eat before or bring something with you. I've been to Vegas numerous times, and yes, if you're into gambling then it's the best place to go! Definitely worth checking out. Bathrooms are clean. We would like to opportunity to speak with you about a few things mentioned in your review. Walked over to the escalator and asked a Security guard if he could help me.. We apologize about the malfunctions of our voucher machines and that we were unable to give you the funds from your voucher. I waited and finally found an attendant.. Due to being away durung the month of February, we had not been there for awhile. I will not be returning after tonight! We are so happy to hear that you enjoyed the facilities and felt comfortable in the Casino. This casino is ripping people off!!!! Please call us at so we can further discuss. Michael, thank you for sharing your feedback. Every time we go we use the valet. I've been here twice and I've always had a pleasant experience. I will be making complaints everywhere because should be warned!